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Sharing Feedback

Your feedback helps us improve AirQo Nexus. You can share suggestions, report problems, or tell us what is working well directly from the platform.

Open the Feedback Form​

  1. Look for the Share feedback button at the bottom of the left sidebar.
  2. Select it to open the feedback dialog.
note

The feedback button is available on most pages. It is hidden only on the system feedback management page used by administrators.

Submit Feedback​

  1. Choose a Category:
    • General — general comments or questions
    • Bug — something is not working as expected
    • Feature request — an idea for a new feature or improvement
    • Performance — the platform is slow or unresponsive
    • UX / Design — feedback about the look, feel, or ease of use
    • Other — anything that does not fit the categories above
  2. Describe your feedback in the Description field. Include what happened, what you expected, and any steps to reproduce the issue.
  3. Optionally, attach a screenshot:
    • Select Capture screenshot to take a screenshot of your current browser tab. After capturing, you can draw rectangles on the image to highlight specific areas.
    • Select Upload image instead to attach an existing image from your device.
    • Supported formats: PNG, JPG, WebP, or AVIF. Maximum file size: 5 MB.
    • If you attach a screenshot by mistake, select Remove to delete it.
  4. Rate your experience using the star rating.
  5. Optionally select It's OK to contact me about this if the AirQo team may contact you about the feedback.
  6. Select Send feedback.
What makes feedback useful?

The more detail you provide, the easier it is for us to act on your feedback. Include the page you were on, the actions you took, and any error messages you saw.

What Happens Next​

After you submit feedback:

  • Your message is sent to the AirQo team along with your email, the page you were on, your browser version, screen resolution, and any screenshot you attached.
  • Sensitive information such as access codes or sign-in details is removed from the page web address automatically.
  • You will see a confirmation message when the feedback is sent successfully.
  • The team may follow up by email if more information is needed, but only when It's OK to contact me about this is selected.

Troubleshooting Feedback Submission​

IssueSolution
Screenshot capture failsMake sure your browser supports screen capture and that you grant permission when prompted.
Image upload failsCheck that the file is a supported image format and is smaller than 5 MB.
Feedback button is missingYou may be on a page where the button is hidden. Navigate to another page and try again.