6. What's Included in Your Monitor Package
This section explains what you receive when you purchase AirQo air quality monitors: platform access, connectivity, a 12-month warranty, onboarding and ongoing remote support. It also sets out which costs are covered by AirQo and which you are responsible for.
Digital Platforms
Every monitor package includes access to AirQo's digital platforms. They cover the full workflow from deploying and managing sensors to analysing and sharing data.
| Module | What it does | Learn more |
|---|---|---|
| Sensor management | Register, deploy and manage your devices. | AirQo Vertex |
| Device health monitoring | Real-time monitoring and reporting on sensor performance indicators such as uptime, data frequency, sensor health and battery voltage. | AirQo Beacon |
| Calibration | Raw sensor readings are calibrated so you receive accurate PM2.5 and PM10 values. | Data Calibration Methodology |
| Data access & visualisation | Advanced data visualisation, analysis, reporting and data export. | AirQo Nexus |
| API access | Programmatic access to your data, so you can build your own dashboards and integrate air quality data into your own systems. | AirQo API |
Connectivity (IoT SIM Cards)
Each monitor ships with an IoT SIM card pre-installed, so the device can send data to the platform over the cellular network.
| Item | Covered by | Details |
|---|---|---|
| IoT SIM card | AirQo | Supplied with each monitor. |
| Data bundle: first 12 months | AirQo | Paid for by AirQo from the start of service. |
| Data bundle: after 12 months | Purchasing organisation | You pay for the data bundle from month 13 onward. The cost is minimal, usually about US$1 per device per month. The exact amount depends on the country and network operator. |
Budget for SIM data renewal before the first 12 months end. If a data bundle lapses, the device cannot transmit data, and this counts against data availability. Contact support@airqo.net to arrange renewal.
Onboarding & Remote Support
The monitors are designed to be easy to deploy and manage, even if your team has never used them before. Our technical team supports you remotely throughout:
- Virtual onboarding call. A virtual onboarding session is arranged after purchase to walk your team through the platforms and the deployment process.
- Installation support. Remote guidance on installing and deploying your monitors.
- Sensor management. Help with using the digital tools to monitor device health and performance.
- Data access. Guidance on retrieving, visualising and exporting your data, including through the API.
- Follow-up calls on request. You can ask for a follow-up call if an issue comes up. Most organisations do not need one after onboarding.
To request support or a follow-up call, email support@airqo.net.
Warranty
Every monitor comes with a 12-month warranty covering sensor failures and equipment faults, including the power and solar system, where the issue is confirmed to be a device-related defect. We lead with remote support to resolve issues, and replace faulty sensors or components covered under warranty at no additional cost.
See Warranty & Fault Support for full details, including what is not covered and the support available after the warranty period.
Summary: What Is and Isn't Included
| Included in the package | Not included (purchaser's responsibility or available at extra cost) |
|---|---|
| Air quality monitors | SIM data bundles after the first 12 months (about US$1 per device per month) |
| Pre-installed IoT SIM cards | Reliability and uptime of your AirQloud (see Maintenance Responsibility) |
| SIM data bundles for the first 12 months | Repairs or replacements for damage or loss not caused by a product defect, or for faults after the warranty period |
| 12-month warranty: free replacement of sensors and components with a confirmed device-related defect | On-site maintenance visits by AirQo engineers (quoted separately; see Maintenance Cost Options) |
| Access to sensor management, calibration and data platforms | Routine maintenance consumables (batteries, sensors, solar panels) supplied at cost |
| API access | Maintenance training programme for your staff (quoted separately) |
| Virtual onboarding call | |
| Remote technical support for installation, sensor management, data access and fault diagnosis, during and after the warranty period |
Next Steps
Before shipping, we contact you to confirm the delivery address and a contact person. Monitors can be shipped directly to a partner organisation or deployment site rather than your main office, so let us know where they should go.
Once your monitors arrive:
- Claim your devices onto your organisation's account.
- Deploy each device to a site using AirQo Vertex.
- Review the uptime and data availability targets so you know what performance to expect.
- Track each device's uptime, data frequency and sensor health in AirQo Beacon.